At www.usnavysealstore.com we strive for excellence. In order to make your purchase experience more enjoyable, we have set certain policies in place:
We accept VISA, MasterCard, Discover, AMEX, Check, and Money Order. In order to pay offline with check or money order, you can select the items you wish to buy, and click on one of the OFFLINE ORDER FORM link on the shopping cart page. Print out and fill in the order form, and mail it with your payment (money order or check) to the mentioned name and address on the form. If a debit card is used for a purchase, we are not responsible for any overdraft fees. If you are ordering from outside of US and Canada, please see below for international ordering process.
We try to keep all items in stock, however, on occasion an item may be temporarily out of stock. If you have ordered an item that is out of stock/on backorder, you will be contacted immediately by email and notified of the estimated date of shipment.
If a gift card is used for your order the items are non-refundable. There can be no reimbursement for the used gift cards. If you have received a "promotional" item in your order and return any item(s) from your order the promotion will be void. The value of the "promotional" item will be deducted from your refund amount.
For your shopping convenience, your order can be gift packaged for a cost of $4.95. If you would like to have your item(s) gift packaged, simply click on the Gift Wrap option during Checkout. Enter any personal message in the "Notes" field at the checkout.
We offer price match for all our products excluding Luminox Watches. Please note that products that are subject to price match must be identical, not just similar. Simply fill out the form below and submit it to us for review. Once the completed form is submitted one of our customer representatives will contact you.
If you have already ordered from us please contact with customer service for store credit within 15 days.
If your order is placed before 12:00 PM PST Monday-Friday your order will ship that same day. Orders placed after 12:00 PM PST or over the weekend are processed on the next business day. If the item(s) you have ordered are temporarily out of stock you will be notified by e-mail. The backorder e-mail notice will provide an estimated shipping date for the backordered items and your order will shipped in full when the item(s) become available.
In order to qualify for free standard shipping your order must total $75 or more and weigh under 4 pounds. If the weight of your package is over 4 pounds you will not qualify for free shipping. Free shipping is only eligible for shipping within the Contiguous U.S.
Unlike our competitors we provide fast and trackable shipping options via FedEx 2Day Service, FedEx Express Saver or USPS Priority Mail. With FedEx and UPS air delivery services, we may use a ground delivery option if the expected delivery date is aligned with the day service requested and paid for by the customer. Delivery times may vary depending on the stock availability. Most of the items are in stock, and can be processed in 2-4 days. Please allow 1-4 weeks for delivery of the out-of-stock items. Please note there is no Saturday delivery for FedEx and UPS unless we are contacted by phone for this request during business hours. Overnight and Saturday delivery is available with special pricing. Orders valued at $150 or more requires signature upon delivery. For all other orders, in order to request deliver with signature required please include this in your order notes. If signature required is not requested you accept responsibility of the package once the tracking information shows delivered or left at the destination by the third party shipping service providers like UPS, USPS, FedEx or other. If you request that your delivery address be adjusted after the order has shipped you will be required to pay the additional fee incurred for re-routing.
|Estimated Delivery Time*||Notes|
|Standard Shipping||5 - 7 Business Days||No / Limited Tracking - P.O. Boxes & APO/FPO OK|
|UPS Ground||3 - 5 Business Days||Tracking Available - NO P.O. Boxes - Only Contiguous U.S.|
|USPS Priority||2 - 3 Business Days||Tracking Available - P.O. Boxes & APO/FPO OK|
|FedEx Express Saver||3 Business Days||Tracking Available - NO P.O. Boxes - Only Contiguous U.S.|
|FedEx 2-Day||2 Business Days||Tracking Available - NO P.O. Boxes - Only Contiguous U.S.|
|FedEx Overnight||1 Business Day||Tracking Available - NO P.O. Boxes - Only Contiguous U.S.|
*All time frames are estimated. They will depend on item availability, order time placed and shipping service providers. They do not represent any guarantee.
We accept VISA, MasterCard, Discovery, AMEX, Check and Money Order. We ship Canada orders via USPS Global Priority Mail* or FedEx. Delivery times may vary depending on the stock availability. Most of the items are in stock, and can be processed in 4-6 days. Please allow 1-4 weeks for delivery of the out-of-stock items. We are not responsible for undeliverable international packages due to customs restrictions in Canada. Buyers also responsible for all taxes, tariffs and other laws that are enforced by Canadian Customs.
*Please note your package can be shipped via FedEx instead of the method chosen depending on the weight of your order. If any fees are incurred due shipping with FedEx you are responsible for these fees.
All returns/exchanges require obtaining a Return Merchandise Authorization (RMA) number. Please call customer service at 1 (888) 762-6670 to obtain authorization to return your product. We must be contacted within 14 days of receipt of your order. No refunds will be issued, only store credits.
Items returned without an RMA number are subject to restocking fee. Shipping fees cannot be refunded.
All sales are final for special marked items such as DVDs, swim trunks, and jewelry.
Special notice for DVDs: If the item is defective we will ship you a replacement DVD of the same title. No refunds or store credits will be given. You must contact us within 2 weeks of delivery to make this exchange.
Any issues with Luminox watches must be directed to Luminox if 7 days past ship date.
Please note that each order is checked twice before being shipped. We will be responsible for all the shipping charges only when we ship the wrong and defective items.
If you refuse your package you will be refunded minus shipping fees incurred and minus a 15% restocking fee.
If your package is undeliverable we will contact you via the phone number and email address provided in your order. If we are unable to contact you, you will be refunded minus the shipping fees incurred and a 15% restocking fee
Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our site. Please review this policy each time you use the site as it is subject to change at any time by US Navy SEALs Store without notice to you.
This policy tells you among other things what information we gather from you, how we may use or disclose that information, and our efforts to protect it.
In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways. For example, when you purchase an item from our site, we may ask for and store your information including, but not limited to, your and/or your business' name, address, email address, billing, shipping, and payment information and other identifying contact data.
We use your personal identifying information to identify you as a user of the site and to assist and speed the completion of transactions on the site. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you. We may also associate your personal identifying information with information we collect about your preferences and activities at the site, such as the particular pages you request at the site and purchases or other transactions you effect through the site. We may vary the content you receive in future visits to the site based on your preferences and activities.
We may combine your personal identifying information, and information about your preferences and activities, with those of all or a particular group of our users to prepare collective profiles of our users and their activities. For example, we may track the number of our users who view certain pages or use certain features or compile the total dollar amount of sales conducted through our site in a particular geographic region. Such information, and other information we derive from individual users' information, allows us to continue to grow and provide you with quality fellow users through more accurate marketing and advertising of our Web site.
If you provide us permission to do so, we may provide your personal identifying information, and information about your activities and preferences, to other companies wishing to contact you about products or services, but only to those that we believe impose reasonable safeguards on the privacy of your information. We may provide other companies with collective profiles of our user groups and their activities and preferences. Such collective profiles may also be disclosed in describing our site and services to prospective partners, advertisers and other third parties, and for other lawful purposes.
Additionally, with your approval, your personal, order and payment information may be shared with other companies.
Finally, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.
We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of US Navy SEALs Store highest priorities. We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our site.
Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.
Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
US Navy SEALs Store has been accepted for designation as an ePublicEye "Registered Safer Shopping Site." EPublicEye.com is an independent third party that monitors e-Businesses for reliability, privacy and customer satisfaction. Since 1996, ePublicEye.com's proprietary monitoring system has been providing the information consumers care about most to shop safely on the Internet.
US Navy SEALs Store provide services to you subject to the following notices, terms, and conditions.
Please read the following terms and conditions ("Terms and Conditions") carefully before using this web site ("Site"). By accessing, browsing, and using this Site, you acknowledge that you have read, understood, and agree to comply with the Terms and Conditions. If you do not agree to all of the terms and conditions, please leave our Site now. Please review the Terms and Conditions each time you use the site as it is subject to change at any time by US Navy SEALs Store without notice to you and your continued usage of this Site will mean you accept those changes.
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