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Store Policies

At www.usnavysealstore.com we strive for excellence. In order to make your purchase experience more enjoyable, we have set certain policies in place:

 

Ordering & Payment Information

Payment Information

We accept VISA, MasterCard, Discover, AMEX, Check, and Money Order. In order to pay offline with check or money order, you can select the items you wish to buy, and click on one of the OFFLINE ORDER FORM link on the shopping cart page. Print out and fill in the order form, and mail it with your payment (money order or check) to the mentioned name and address on the form. If a debit card is used for a purchase, we are not responsible for any overdraft fees. If you are ordering from outside of US and Canada, please see below for international ordering process.

Backordered Items / Items Not in Stock

 

We try to keep all items in stock, however, on occasion an item may be temporarily out of stock. If you have ordered an item that is out of stock/on backorder, you will be contacted immediately by email and notified of the estimated date of shipment.

 

Special Discounts, Coupons & Gift Cards

If a gift card is used for your order the items are non-refundable. There can be no reimbursement for the used gift cards. If you have received a "promotional" item in your order and return any item(s) from your order the promotion will be void. The value of the "promotional" item will be deducted from your refund amount.

 

Gift Packaging

For your shopping convenience, your order can be gift packaged for a cost of $4.95. If you would like to have your item(s) gift packaged, simply click on the Gift Wrap option during Checkout. Enter any personal message in the "Notes" field at the checkout.

 

Price Match Guarantee

We offer price match for all our products excluding Luminox Watches. Please note that products that are subject to price match must be identical, not just similar. Simply fill out the form below and submit it to us for review. Once the completed form is submitted one of our customer representatives will contact you.

If you have already ordered from us please contact with customer service for store credit within 15 days.

 

Shipping Policy

If your order is placed before 12:00 PM PST Monday-Friday your order will ship that same day. Orders placed after 12:00 PM PST or over the weekend are processed on the next business day. If the item(s) you have ordered are temporarily out of stock you will be notified by e-mail. The backorder e-mail notice will provide an estimated shipping date for the backordered items and your order will shipped in full when the item(s) become available.

In order to qualify for free standard shipping your order must total $75 or more and weigh under 4 pounds. If the weight of your package is over 4 pounds you will not qualify for free shipping. Free shipping is only eligible for shipping within the Contiguous U.S.

 

Domestic Orders

Unlike our competitors we provide fast and trackable shipping options via FedEx 2Day Service, FedEx Express Saver or USPS Priority Mail. With FedEx and UPS air delivery services, we may use a ground delivery option if the expected delivery date is aligned with the day service requested and paid for by the customer. Delivery times may vary depending on the stock availability. Most of the items are in stock, and can be processed in 2-4 days. Please allow 1-4 weeks for delivery of the out-of-stock items. Please note there is no Saturday delivery for FedEx and UPS unless we are contacted by phone for this request during business hours. Overnight and Saturday delivery is available with special pricing. Orders valued at $150 or more requires signature upon delivery. For all other orders, in order to request deliver with signature required please include this in your order notes. If signature required is not requested you accept responsibility of the package once the tracking information shows delivered or left at the destination by the third party shipping service providers like UPS, USPS, FedEx or other. If you request that your delivery address be adjusted after the order has shipped you will be required to pay the additional fee incurred for re-routing.

 

Delivery Estimates

  Estimated Delivery Time* Notes
Standard Shipping 5 - 7 Business Days No / Limited Tracking - P.O. Boxes & APO/FPO OK
UPS Ground 3 - 5 Business Days Tracking Available - NO P.O. Boxes - Only Contiguous U.S.
USPS Priority 2 - 3 Business Days Tracking Available - P.O. Boxes & APO/FPO OK
FedEx Express Saver 3 Business Days Tracking Available - NO P.O. Boxes - Only Contiguous U.S.
FedEx 2-Day 2 Business Days Tracking Available - NO P.O. Boxes - Only Contiguous U.S.
FedEx Overnight 1 Business Day Tracking Available - NO P.O. Boxes - Only Contiguous U.S.


*All time frames are estimated. They will depend on item availability, order time placed and shipping service providers. They do not represent any guarantee.

 

International Orders

  • We accept Visa/MasterCard
  • We offer Premium and Standard International Shipping options.
  • Delivery time with Standard option is approximately 7-30 days. Please note, this is a non-traceable method so please allow the full 30 days to elapse for delivery. We cannot view the status of the shipment.
  • We reserve the right to verify buyer's information before shipping any orders.
  • We are not responsible for undeliverable international packages due to customs restrictions in some countries.
  • Customers are responsible for all taxes, tariffs and customs laws in the Buyer's country.
  • We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside of the United States. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country.
  • If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 15% restocking fee will be applied to orders returns by customs as "unclaimed".

 

Canada Orders

We accept VISA, MasterCard, Discovery, AMEX, Check and Money Order. We ship Canada orders via USPS Global Priority Mail* or FedEx. Delivery times may vary depending on the stock availability. Most of the items are in stock, and can be processed in 4-6 days. Please allow 1-4 weeks for delivery of the out-of-stock items. We are not responsible for undeliverable international packages due to customs restrictions in Canada. Buyers also responsible for all taxes, tariffs and other laws that are enforced by Canadian Customs.

*Please note your package can be shipped via FedEx instead of the method chosen depending on the weight of your order. If any fees are incurred due shipping with FedEx you are responsible for these fees.

 

Return Policy

Refunds/Exchanges

All returns/exchanges require obtaining a Return Merchandise Authorization (RMA) number. Please call customer service at 1 (888) 762-6670 to obtain authorization to return your product. We must be contacted within 14 days of receipt of your order. No refunds will be issued, only store credits.

Items returned without an RMA number are subject to restocking fee. Shipping fees cannot be refunded.

All sales are final for special marked items such as DVDs, swim trunks, and jewelry.

Special notice for DVDs: If the item is defective we will ship you a replacement DVD of the same title. No refunds or store credits will be given. You must contact us within 2 weeks of delivery to make this exchange.

Any issues with Luminox watches must be directed to Luminox if 7 days past ship date.

Please note that each order is checked twice before being shipped. We will be responsible for all the shipping charges only when we ship the wrong and defective items.

 

Refused or undeliverable packages

If you refuse your package you will be refunded minus shipping fees incurred and minus a 15% restocking fee.

If your package is undeliverable we will contact you via the phone number and email address provided in your order. If we are unable to contact you, you will be refunded minus the shipping fees incurred and a 15% restocking fee

 

Privacy Policy

Your privacy and the privacy of all registered users of US Navy SEALs Store is important to us. Accordingly, we have adopted the following privacy policy.

Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our site. Please review this policy each time you use the site as it is subject to change at any time by US Navy SEALs Store without notice to you.

 

Notice

This policy tells you among other things what information we gather from you, how we may use or disclose that information, and our efforts to protect it.

 

Types of Information Collected

In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways. For example, when you purchase an item from our site, we may ask for and store your information including, but not limited to, your and/or your business' name, address, email address, billing, shipping, and payment information and other identifying contact data.

 

Use of Cookies

Our site makes use of cookies when a visitor's Internet browser is set up to accept them. Cookies are small data files that our web site sends to your browser for storage on your computer's hard drive. We use cookies to identify members, track activity at our site, and better serve your needs and interests.

 

Use of Information

We use your personal identifying information to identify you as a user of the site and to assist and speed the completion of transactions on the site. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you. We may also associate your personal identifying information with information we collect about your preferences and activities at the site, such as the particular pages you request at the site and purchases or other transactions you effect through the site. We may vary the content you receive in future visits to the site based on your preferences and activities.

We may combine your personal identifying information, and information about your preferences and activities, with those of all or a particular group of our users to prepare collective profiles of our users and their activities. For example, we may track the number of our users who view certain pages or use certain features or compile the total dollar amount of sales conducted through our site in a particular geographic region. Such information, and other information we derive from individual users' information, allows us to continue to grow and provide you with quality fellow users through more accurate marketing and advertising of our Web site.

 

Disclosure of Information

If you provide us permission to do so, we may provide your personal identifying information, and information about your activities and preferences, to other companies wishing to contact you about products or services, but only to those that we believe impose reasonable safeguards on the privacy of your information. We may provide other companies with collective profiles of our user groups and their activities and preferences. Such collective profiles may also be disclosed in describing our site and services to prospective partners, advertisers and other third parties, and for other lawful purposes.

Additionally, with your approval, your personal, order and payment information may be shared with other companies.

Finally, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.

 

Security Policy

We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of US Navy SEALs Store highest priorities. We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our site.

Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.

Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

US Navy SEALs Store has been accepted for designation as an ePublicEye "Registered Safer Shopping Site." EPublicEye.com is an independent third party that monitors e-Businesses for reliability, privacy and customer satisfaction. Since 1996, ePublicEye.com's proprietary monitoring system has been providing the information consumers care about most to shop safely on the Internet.

 

Website Use & Sale Terms and Conditions

US Navy SEALs Store provide services to you subject to the following notices, terms, and conditions.

Please read the following terms and conditions ("Terms and Conditions") carefully before using this web site ("Site"). By accessing, browsing, and using this Site, you acknowledge that you have read, understood, and agree to comply with the Terms and Conditions. If you do not agree to all of the terms and conditions, please leave our Site now. Please review the Terms and Conditions each time you use the site as it is subject to change at any time by US Navy SEALs Store without notice to you and your continued usage of this Site will mean you accept those changes.

 

Use of Site

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by US Navy SEALs Store. US Navy SEALs Store and its affiliates reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if US Navy SEALs Store believes that customer conduct violates applicable law or is harmful to the interests of US Navy SEALs Store.

 

Copyright

All materials contained on this Site are subject to the ownership rights of US Navy SEALs Store and its suppliers. US Navy SEALs Store hereby authorizes you to make a single copy of the content herein for your use in learning about, evaluating, or ordering US Navy SEALs Store's merchandise. You agree that any copy made must include US Navy SEALs Store copyright notice. No other permission is granted to you to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify the content contained on this website.

This Site also contains trademarks of US Navy SEALs Store protected under United States and International Trademarks laws. Use of such marks without US Navy SEALs Store's written permission is strictly prohibited.

 

Disclaimer of Warranties and Damages; Limitation of Liability

THE SITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER US Navy SEALs Store NOR ITS CONTENT PROVIDERS WARRANT THAT THE FUNCTIONS, FEATURES OR CONTENT CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OTHER SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; NOR DO THEY MAKE ANY WARRANTY OR REPRESENTATION AS TO THE ACCURACY OR RELIABILITY OF THE SITE, THE CONTENT THEREOF, THE MATERIALS, INFORMATION AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE SITE, ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE SITE OR ANY LINKED SITE. US Navy SEALs Store AND ITS PARENT COMPANIES, SUBSIDIARIES AND AFFILIATES MAKE NO WARRANTIES AND SHALL NOT BE LIABLE FOR THE USE OF THE SITE, INCLUDING WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN UNDER ANY DIRECT OR INDIRECT CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO US Navy SEALs Store'S NEGLIGENCE. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.

UNDER NO CIRCUMSTANCES SHALL US Navy SEALs Store, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES OR CONTENT PROVIDERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE CONTENT, MATERIALS AND FUNCTIONS IN THE SITE, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, EVEN IF SUCH ENTITIES OR AN AUTHORIZED REPRESENTATIVE THEREOF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF US Navy SEALs Store, ITS PARENT COMPANIES, SUBSIDIARIES AND AFFILIATES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THESE TERMS AND CONDITIONS OF USE OR YOUR USE OF THE SITE EXCEED, IN THE AGGREGATE, $50.

BY CHOOSING TO USE THE PRODUCTS YOU PURCHASE AND RECEIVE FROM US Navy SEALs Store AND ITS AFFILIATES, YOU ACCEPT FULL RESPONSIBILITY FOR ANY LIABILITY ARISING OUT OF THEIR USE. US Navy SEALs Store DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS OR OTHER CONTENT OF THIS SITE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. YOU ARE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, ANY DAMAGES ARISING UNDER NEGLIGENCE, ANY CONSEQUENTIAL DAMAGES WHETHER FORESEEABLE OR NOT, ANY ECONOMIC LOSS, AND ANY OTHER LIABILITY AND DAMAGES DUE TO ANY CAUSE ARISING FROM USING OR OBTAINING THE PRODUCTS RECEIVED FROM US Navy SEALs Store AND ITS AFFILIATES.

 

Price Information

Otherwise stated explicitly, all prices displayed on this Site are quoted in U.S. Dollars and subject to change at US Navy SEALs Store's discretion.

 

Sales Tax

State and local sales taxes will be charged on purchases of taxable merchandise based on the destination of the shipment. US Navy SEALs Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

 

Shipment Risk

All orders sent from US Navy SEALs Store are subject to a shipment contract, where the risk of shipment loss pass to the customer upon US Navy SEALs Store 's delivery to the shipping carrier.

 

Kids

US Navy SEALs Store does not sell products for purchase by kids. We may sell kids' products for purchase by adults with a credit card or other type of payments. If you are under 18, you may use USNavySEALStore.com only with involvement of a parent or guardian, who is over the age of 18.

 

US Navy SEALs Store Rights to Materials Provided by Users

US Navy SEALs Store welcomes your comments regarding our merchandise and services, including the Site. However, any or all material and information provided by you to the Site may be included in a database owned by US Navy SEALs Store and its subsidiaries and affiliates in which we have rights and interest, including but not limited to, the compilation copyright. We reserve the right to use any information or materials you provide to us or that we obtain through your use of the Site to the fullest extent permitted by law.

By posting messages, uploading files, inputting data or engaging in any other form of communication (individually or collectively "Communications") to or within the Site, you grant to US Navy SEALs Store a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free license to use (including use for promotional and advertising purposes), copy, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit such Communications and any ideas or original materials contained in such Communications, in all media now known or hereafter developed. This grant shall include the right to exploit any and all proprietary rights in such Communications including, without limitation, any and all rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You waive all rights you may have to inspect and/or approve of any use by US Navy SEALs Store of any material or idea submitted by you in any Communications or receive any compensation for such use. You waive all rights to any claim against US Navy SEALs Store for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Communications. You agree and understand that US Navy SEALs Store is under no obligations to use any material or ideas submitted by you in any Communications in any way whatsoever.

 

No Responsibility for Transmitted Material

You acknowledge that transmissions to and from this Site are not confidential and your Communications may be read or intercepted by others. You acknowledge that by submitting Communications to US Navy SEALs Store or the Site, no confidential, fiduciary, contractually implied or other relationship is created between you and US Navy SEALs Store or US Navy SEALs Store's any affiliate, parent company or subsidiary other than pursuant to these terms and conditions of use. US Navy SEALs Store shall not be responsible for the payment of any monies to any party in connection with US Navy SEALs Store's use of Communications submitted by you to the Site.

 

Indemnification

You shall indemnify, defend and hold harmless US Navy SEALs Store, its parent, subsidiary and other affiliated entities, and all their officers, directors, owners, agents, employees, Content providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") from and against any and all losses, damages, liabilities, and claims and all fees, costs, expenses, of any kind related thereto (including, without limitation, reasonable attorneys' fees) incurred by the Indemnified Parties in connection with any claim arising out of, based upon or resulting from your use of the Site. US Navy SEALs Store reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of US Navy SEALs Store.

The Site may contain links and pointers to the other related World Wide Web Internet sites, resources, and sponsors of the Site. Links to and from the Site to other third party sites, maintained by third parties, does not constitute an endorsement by US Navy SEALs Store or any of its parent companies, subsidiaries and affiliates of any third party resources or their contents. Links do not imply that US Navy SEALs Store or the Site sponsors are affiliated or associated with or are legally authorized to use any trademark, tradename, logo or copyright symbol displayed in or accessible through the links, or that any linked sites are authorized to use any trademark, tradename, logo or copyright symbol of US Navy SEALs Store or any of its affiliates.

You should direct any concerns regarding any external link to its site administrator or Webmaster. US Navy SEALs Store does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through the Site. You acknowledge that any reliance upon any such opinion, advice, statement, memorandum, or information shall be at your sole risk. US Navy SEALs Store reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Site.

By choosing to use the products you purchase and receive from US Navy SEALs Store and its affiliates, you accept full responsibility for any liability arising out of their use. You are liable for any damages whatsoever, including but not limited to, any damages arising under negligence, any consequential damages whether foreseeable or not, any economic loss, and any other liability and damages due to any cause arising from using or obtaining the products received from US Navy SEALs Store and its affiliates.

 

Applicable Law

This site is created and controlled by US Navy SEALs Store in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

None of the products or underlying information or technology available at this Site may be downloaded or otherwise exported (i) into (or to a national or resident of) Cuba, Iraq, Iran, Libya, North Korea, Sudan, Syria, or any other country to which the United States has embargoed goods; or (ii) to anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading from, or using the Site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. You further agree to indemnify US Navy SEALs Store against any and all costs, liabilities, losses or expenses arising from, or relating to, any asserted violation by you of any of the laws and administrative regulations of the United States relating to the control of exports of commodities and technical data.

This Privacy Notice discloses the privacy practices for www.usnavysealstore.com. We do not collect information on our web site. However, any information that you provide to us via e-mail will not be retained or shared with any third party. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1 (888) 762-6670 or via e-mail at navysealsrulehooyah@gmail.com.

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