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Frequently Asked Questions

General

How safe is your web site?

We understand your concerns for personal security when placing orders or giving out personal information on the Internet. That's why providing a secure shopping environment is one of USNavySEALStore's highest priorities. We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. You can check the validity of our SSL certificate by clicking on the security seal that can be found on the right at the end of our homepage.

Please visit our Security Policy for more information.


Is there a customer service representative I could contact with my questions?

You can contact us via contact form or use our (888) 762-6670 toll-free number (between the regular business hours of 8 a.m. - 5 p.m. PST, Mon-Fri). We would be more than happy to answer any questions you might have.


Shipping

When will my order ship?

If your order is placed before 12:00 PM PST Monday-Friday your order will ship that same day. Orders placed after 12:00 PM PST or over the weekend are processed on the next business day. If the item(s) you have ordered are temporarily out of stock you will be notified by e-mail. The backorder e-mail notice will provide an estimated shipping date for the backordered items and your order will shipped in full when the item(s) become available.


Will I be notified when my order is shipped?

Yes, you will receive a shipment notice by e-mail the day your order is being shipped. This e-mail will confirm the tracking number (where applicable) for your order. This notice will be forwarded to the e-mail address provided in the order.


Why am I unable to track my package?

Depending on the shipment method you chose, you may not have a tracking number. If you have chosen to ship with such methods as FedEx, UPS, or USPS Priority, you will be provided with a tracking number you can enter on the courier's website to track your package. Please note that First Class Shipments do not have a tracking number.


Why is my order on backorder?

We try to keep all items in stock, however, on occasion an item may be temporarily out of stock. If you have ordered an item that is out of stock/on backorder, you will be contacted immediately by e-mail.


Returns(RMA)

What is your Return and Exchange Policy?

Please visit our Return Policy section for more information.


I received an incorrect item(s). What do I do?

Please contact our Customer Service Department at toll-free (888) 762-6670 with your order number, and request a Return Merchandise Authorization number (RMA). The correct item will be shipped to you at no charge with a prepaid return label for the incorrect item. Please ensure that you return the item as you received it, all packaging must be intact.

If you would not like to a replacement item, a prepaid return label will be sent to you for the returning item. Once your item has been received into the warehouse, it will inspected. Please allow up to 14 days for your refund to be issued.


I received an defective item. What do I do?

Please contact our Customer Service Department at toll-free (888) 762-6670 with your order number, and request a Return Merchandise Authorization number (RMA). A replacement item will be shipped to you free of charge.


Can I return an item I ordered incorrectly?

No, all sales are final. If you have received an incorrect item, please contact us for a Return Merchandise Authorization(RMA) number.


Ordering

Can I pay by check?

Yes, you can pay by check or money order. To pay by check you must print and complete the offline order form. Please make sure to calculate the shipping and sales tax (if applicable). Print this form and mail to us with your check or money order. The address to where you need to send your check or money order will be printed with your offline order form. Your order will be processed when your order and check/money order have been received.


When will my credit card be charged?

Your credit card will be charged when your order is packed and ready to be shipped.


How can I cancel my order?

To cancel your order please contact our Customer Service Department at toll free (888) 762-6670. It is important to provide the Customer Service Agent with your order number. If your order has not yet been shipped, you will be able to cancel the order. Once an order leaves our warehouse we are unable to cancel the order.

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